Payments & Confidentiality

Privacy policy

Thank you for visiting the Dock Industries Website and reading our privacy policy (hereinafter referred to as the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data and information in accordance with this Policy, where applicable. 

This Privacy Policy is composed of the following elements:

1.            Purpose of the Privacy Policy,
2.            Effective Date,
3.            How consent is obtained,
4.            Purpose of data collection,
5.            Data processing purposes,
6.            Personal information collected,
7.            Processing methods used,
8.            Access to and control of personal information,
9.            Sharing and reasons for sharing personal information with third parties,
10.         Use of cookies and similar technologies,
11.         Retention of personal information.

 1.            Objectives of the Privacy Policy :

 Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect it in accordance with applicable laws.
To ensure this protection, Dock Industries will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.
The purpose of the Policy is to inform users of why and how Dock Industries, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users.  
For the purposes of this Policy, "personal information" means information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it does not
identify an individual.

2.            Effective date

This Policy applies as of December 5, 2023.

3.            Consent procedures

We are committed to obtaining consent before collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.It is not always possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.

4.            Purpose of data collection 

Information is collected in accordance with the purposes and objectives set out in this Privacy Policy.
Here are some of the reasons why we collect your personal information:

• To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
• To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
• To protect the privacy of our users: The data collected enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
• To meet legal obligations: Data is collected to meet obligations arising from laws, regulations or international treaties.

5.            Personal information collected

Dock Industries may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law. 
The personal information we collect, and its sensitivity, may vary depending on the context of your interactions with Dock Industries. This is why it is important for us to inform you of the nature of the personal information we use. 
We protect all personal information we collect. Among the personal information that may be collected and used, we pay particular attention to :

• Name and contact information: First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.
• Credentials: Passwords, password hints and similar security information used to identify you and access your account.

Other examples of interaction data we collect include:

The personal information collected, and its sensitivity, may vary depending on the context of your interactions with Dock Industries. For this reason, we make it a priority to inform you of the nature of the personal information we use. 
We protect all personal information we collect. Among the personal information that may be collected and used, we pay particular attention to :

• Data on sites visited and usage: For example:
• Payment and account history: Data on items you purchase and activities associated with your account.
• Problem resolution and help data: Data you provide when you contact Dock Industries for assistance, including the products you use, and other information that helps us solve your problem.
• Searches and orders: Search queries and commands you use when using our website.
• Textual, input and handwritten input data: Textual, input and handwritten input data and any related information.
• Other data: Other data provided when you use our website, including data from Google Analytics.

6.            Data processing purposes:

• To provide our products and services: We use data to operate our products and services, as well as to provide you with rich, interactive experiences.
• Improving products and/or services: We use data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or consulting an online program, etc.).
• Customization: Some products include personalized features, such as recommendations that optimize your experience and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.
• Product and/or service development: We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.
• Customer support: We use data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services.
• To help secure and resolve problems: We use data to help secure and resolve problems with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and informing them of updates to our products and services. This may include the use of automated systems to detect security problems.
• Security: We use data to protect the security of our products and customers. Our security features can prevent malware from running and notify users when malware is detected on their device, or use video surveillance to ensure public safety at events.
• Relevant offers: Dock Industries uses data to provide you with relevant and important information about the products and services we offer. We analyze data from a variety of sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your entertainment interests and suggest new activities that you might enjoy.
• Advertising: Dock Industries uses data collected through interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
• Business transactions: We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online shops/ticketing services.
• Reporting and business operations: We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our business.
• Protection of rights and property: We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

7.            Processing methods used 

 Dock Industries attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry norms and standards, solely for the purposes for which it is collected as described in this policy or in a specific notice to that effect. However, given the security limitations inherent in transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user's own risk.

8.            Access to and control of personal information

Dock Industries ensures that all personal information in its possession is as accurate, current and complete as is necessary for the purposes for which it is to be used.
You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to have access to your personal information, you may make a request using the contact information provided at the end of this policy.

9.            Sharing and reason for sharing personal information with third parties

• We do not share your personal information with companies, organizations, or individuals outside of Dock Industries, with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
• With your consent.
• For storage on cloud servers, in which case personal information may transit third-party jurisdictions. Note that we only retain the services of reputable companies with privacy policies.  
• For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.

Dock Industries will not sell or rent your personal information to any third party.

10.         Cookies and Similar Technologies

Dock Industries may use cookies, web beacons, web beacons, web beacons, log files or other technologies to collect certain personal information about visitors to our websites, as well as about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Web site that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on the site and any other statistics.

Cookies are used to retrieve search history and shopping baskets (e.g. ticket purchases) related to the session, to facilitate the user's online browsing experience. It is important to note that, depending on the settings you have chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

Please note that our website may contain links or references to third-party sites. This policy no longer applies when you leave our website, and Dock Industries is not responsible for the collection or processing of personal information by or through such third parties or external sources.

11.         Retention of personal information

Dock Industries keeps the data collected for different periods, depending on its nature and its usefulness in offering our products and services. During the retention period, Dock Industries takes physical and technical measures to ensure the security of data containing personal information.
Personal information may be retained outside the country in which you live, if a third party supplier or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods.

Other information

Changes to this Policy:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We will always indicate the date on which the latest changes were made.

Person in charge of compliance:
If you have any questions, comments or complaints about this policy, you may contact the person responsible for ensuring compliance with this Privacy Policy:

Dock Industries
8145-5 Blv Industriel
Chambly, Quebec
J3L 5G8
Phone: 450-279-0150
E-mail: info@dockindustries.com